Delivery & Returns

Please see our contact us page for how to get in touch.

DELIVERY AND COLLECTION

We deliver to mainland UK only. Our estimated delivery time is 4-6 weeks from placing your order. Once we have reviewed your order, we will email you to confirm the delivery date and keep you up to date throughout the process. 

Please ensure someone is at the delivery address on the date of delivery. If there is no one available at your address to accept the delivery, we will leave a note informing you how to re-arrange delivery or how to collect your order from a delivery depot. If you do not re-arrange delivery or collect from a delivery depot, we will contact you for further instructions. We may charge you storage fees and any additional delivery costs in this instance.

If, despite our reasonable efforts, we are unable to contact you and cannot re-arrange delivery or collection from a delivery depot, the order may be cancelled and returned to our warehouse.

RETURNS 

Made-to-measure items cannot be returned or refunded as per our Terms & Conditions. However, if there is an issue with your order or it has arrived damaged or faulty, email us at hello@threadanddandy.co.uk us to arrange a return and post the item(s) back to us at Unit 4 Queens Drive, Kings Norton Business Centre, Birmingham, B30 3HH.

We will pay the return costs if the item(s) are faulty, arrive damaged, or are not as described on our website. We will also pay the return costs if the delivery was delayed on our end or if you cancel the order as a result of something we have done wrong. Please email us to arrange a refund on postage.

REFUNDS

If a return or cancellation is accepted, we will refund you the price you paid for the item(s) via the original payment method. You should receive any refunds due to you within five working days from the day we receive the item(s) back from you.

In the event that the item(s) we receive back are damaged or have been handled in an unacceptable way and were not noted as faulty or damaged in the returns request, we may make deductions from the refund due to you.

Thank you for shopping with us.